Privacy Policy
Last Updated: April 17, 2025
Synlex Technologies Pvt. Ltd. ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our websites, products, or services ("Services").
By using our Services, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
Information that can be used to identify you directly or indirectly, including:
- Full name, email address, phone number, company name, and job title.
- Billing and payment details (when applicable).
- Account login information (username, password).
- Communications or inquiries sent to us (via chat, form, or email).
B. Usage and Technical Data
When you access our website or platforms, we automatically collect:
- IP address, browser type, operating system, and device information.
- Log data, including access times, referring pages, and actions taken.
- Cookies, analytics data, and similar technologies for improving performance.
C. Business and Service Data
For customers using our AI products or platforms:
- Data inputs provided to our AI systems (e.g., text, documents, queries).
- Generated outputs, responses, or analytics created by our systems.
- Account activity, support interactions, and performance logs.
We do not intentionally collect sensitive personal information (e.g., financial details, health data, or biometric identifiers) unless explicitly required for service delivery and consented to by you.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To deliver, operate, and maintain our Services.
- To process transactions and manage subscriptions or billing.
- To communicate with you (e.g., support, updates, offers, or security alerts).
- To improve, personalize, and enhance our products and user experience.
- To comply with legal obligations, enforce agreements, and prevent misuse.
We may use anonymized or aggregated data for analytics, research, or business insights, but such data cannot identify you personally.
3. Legal Basis for Processing (GDPR Compliance)
If you are in the European Union (EU) or United Kingdom (UK), we process your personal data under one or more of the following legal bases:
- Contractual necessity – to perform obligations under a contract.
- Legitimate interest – to improve and secure our Services.
- Consent – when you provide clear consent for specific processing.
- Legal obligation – to comply with applicable laws or court orders.
5. Data Storage and Security
We use industry-standard encryption, access controls, and secure servers to protect your data. While we take all reasonable measures, no system can be 100% secure. You use our Services at your own risk.
Your data may be processed and stored in data centers located within India or other jurisdictions where our service providers operate, subject to adequate data protection safeguards.
6. Data Retention
We retain your personal data only as long as necessary:
- To fulfill the purpose for which it was collected.
- To comply with legal, tax, or regulatory obligations.
- To resolve disputes and enforce our agreements.
You may request deletion of your data (see Section 8) at any time.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access – request a copy of your data.
- Correction – rectify inaccurate or incomplete information.
- Deletion – request data removal ("Right to be Forgotten").
- Restriction – limit processing of your data.
- Portability – receive your data in a structured, machine-readable format.
- Withdrawal of Consent – revoke consent where processing is based on it.
To exercise these rights, contact us at privacy@synlex.in. We may verify your identity before processing such requests.
9. Data Protection under India's DPDP Act (2023)
Under the Digital Personal Data Protection Act, 2023 (India):
- You are recognized as a "Data Principal."
- Synlex Technologies Pvt. Ltd. is a "Data Fiduciary."
- We collect and process personal data only for lawful purposes and with your consent.
- You can request access, correction, or deletion of your data through the contact details below.
- We will respond within 30 days as per DPDP Act requirements.
10. Children's Privacy
Our Services are not intended for individuals under 18 years of age. If we discover that we have collected personal information from a minor without verified consent, we will delete it immediately.
11. Third-Party Links
Our Services may include links to third-party websites or platforms. We are not responsible for their privacy practices or content. We encourage you to review their respective privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date. Continued use of our Services after such updates constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
Synlex Technologies Pvt. Ltd.
Registered Office: A-1 DSIDC Complex, Nangloi, Delhi, 110026
Email: Info@synlex.tech